Ethics in AI — a service design perspective

How much do we need to understand the technology? Pt. 1

A robot arm (left), Wit.Ai chatbot code (middle) and Nadine the robot receptionist (right)

How much do we need to understand the technology? Pt. 2

How much do customers need to understand the technology?

Vague and assumptive explainer from Facebook
Nvidia and their Drive PX platform, which is finding human readable ways to show AI thinking

To what cost?

DoNotPay helping with a PPI claim

Conclusion

Further reading and other random bits

AI lols from xkcd

Some other questions I’m wrestling with:

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