Being a designer in a large organisation

I’m often asked about my career path through Lloyds Banking Group, by colleagues within the bank and friends outside. This is a series of reflections that might be interesting or useful for others.

The beginning

Day one — I wore a blazer, jumper AND shirt and was super hot all day

I joined LBG in November 2016; after a fairly heavy interview process I landed and was the second service design person in after my boss Alberta. At…