Mar 5MiscarriageWas hit by a wave of sadness today that doubled me over. It’s a week since our fifth miscarriage, and as we’ve decided this was to be our final attempt, I’m writing down how it feels. I’m world-class at hiding feelings or burying them, so figured I’d try writing as…5 min read5 min read
Jul 2, 202210 months in; update from NairobiFollowing my previous post it’s time to reflect on what I’ve been up to since. In short, there’s been so much going on it’s been difficult to find the time to stop and write it all down, and so the following are the highlights… Building the team Our product team is now eight…Fintech4 min readFintech4 min read
Dec 13, 2021Reflecting on my first three months with an East African neobank 🇰🇪On August 23rd I joined 4G Capital as chief product officer. It’s flown by and I’ve learned a load already, so this is a set of reflections as I face into 2022. The job Before joining I did a load of research on what a chief product officer does, and quizzed loads…Fintech4 min readFintech4 min read
Aug 11, 2021The five things I learned working for Lloyds Banking GroupWhen I joined LBG in 2016, I arrogantly assumed I had little left to learn. Almost five years later I’m an entirely different person with a ton of new perspectives on people, products and working culture. Before I start my new adventure I want to capture these. Worry about people above all else It’s easy to…Culture4 min readCulture4 min read
Nov 24, 2020This is how I work, give or takeInspired by this I wanted to reflect on what I’m currently doing as it will be useful for me to look back on, and might be interesting for others. Location: South London (Penge!) Current Gig: Design lead and product owner at Lloyds Banking Group Current mobile device: Pixel 4, terrible battery Current computer…Design5 min readDesign5 min read
Jun 1, 2020Member-onlyBeing a designer in a large organisationI’m often asked about my career path through Lloyds Banking Group, by colleagues within the bank and friends outside. This is a series of reflections that might be interesting or useful for others. The beginning I joined LBG in November 2016; after a fairly heavy interview process I landed and was the…Design5 min readDesign5 min read
Mar 30, 2020Running a remote pub quiz #COVIDLast Friday I ran a pub quiz with a load of friends and it was ace, so I wanted to write up the basics in case others found it useful. I’ve added loads of quiz content below as many people have asked me to share. What you need The internet…Covid-194 min readCovid-194 min read
Jul 15, 2019Confessions of a design leaderI’m almost three years with Lloyds Banking Group, in which I’ve helped to establish a thriving service design team (now 34) and more recently helped shape and lead a broader retail design team of 112. …Design4 min readDesign4 min read
Dec 21, 2018Five things I learned in 2018Drawing is a superpower and I should do more rather than less. Do few things well rather than many badly. FIP FM is the only music you’ll ever need. If asking others to do work, prioritise time to brief them well. Everything is a cycle and there’s joy in revisiting old ideas in new contexts.Design1 min readDesign1 min read
Dec 21, 2018Assessing and building skills in a service design teamThrough 2018 we’ve developed Lloyds banking group service design capability to a team of 24. I’ve written before about the realities of service design within a large bank, and wanted to share something we’ve been using to assess skills within the team. Why assess skills? Initially team growth was brilliantly chaotic. We hired…Service Design4 min readService Design4 min read
